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The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.



Article Can I downgrade the package I have?
Yes, you can downgrade your package at any time You may need to do this when your renewal is due...
Views: 1078
Article Can I upgrade the package I have?
Yes, you can upgrade your package at any time You may need to do this if it is more economic to...
Views: 1213
Article How do I control my website?
You control your website through the Control Panel Details for access are contained in the New...
Views: 1139
Article How do I get and use SSH access?
In order to use SSH (secure shell) access we require you to download, complete, and return the...
Views: 996
Article How long does it take to setup a package?
Your website hosting account package will be set up immediately upon receipt of your payment If...
Views: 1687
Article I do not appear to be receiving some email with setup information?
Please ensure you can accept emails from the Domain Name Some emails we...
Views: 1069
Article Lost Control Panel password
To reset the password to your Control Panel, follow these steps : Go to the Client Area -...
Views: 1871
Article Moving website contents from your previous provider
This is a relatively simple process, we can also assist with this process but for larger websites...
Views: 1047
Article What are the mail box limits?
By default they are 250MB You may edit this quota through the Control Panel
Views: 1111
Article What are the nameservers?
Full details of the nameservers can be found in the New Account Information eMail If you are...
Views: 1558
Article Why do the passwords not appear in some emails?
As a security measure the passwords do not appear in some Account Information emails You would...
Views: 1604
Article Why is my new website forwarding to defaultwebpage.cgi
This suggests you have uploaded new files using the Temporary IP, deleted the index.html file...
Views: 1085
Article Your prices are in £ GBP, can I pay in another currency?
Our prices are provided in £ GBP When paying through PayPal this amount may be converted into...
Views: 1169

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